Most students object to the system of paying non-cash fines. The results showed that this policy turned out to cause new problems among users. Sample selection was done by purposive random sampling without distinguishing the class and level of study. Data collection is done using a questionnaire that is distributed to users who have paid fines at the bank. This study aims to evaluate the policy from the perspective of students as the main users of college library services. All fine payment transactions are paid through the rector's account which is deposited in Bank Nagari who is a partner of Unand. 87 of 2016, regarding the task force for sweeping illegal levies, the rector of Andalas University in 2017 had issued a system of payment of cashless at the Unand Library Unit.
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